Privacy Policy
Last updated: July 2025
At Custom House Belfast, accessible from www.customhousebelfast.com, we are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or interact with us.
1. Who We Are
Custom House Belfast is a hospitality and events venue based in Belfast, Northern Ireland. If you have any questions about this policy or your data, you can contact us at:
Email: info@customhousebelfast.com
Phone: 028 9621 2500
Postal Address: Custom House, 1 Custom House Square, Belfast, BT1 3ET
2. What Information We Collect
We may collect and process the following types of personal data:
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Contact information – such as your name, email address, and phone number
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Booking or enquiry details – including event dates, preferences, and correspondence
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Website usage data – such as IP address, browser type, and pages visited (collected via cookies)
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Marketing preferences – when you sign up to receive updates from us
3. How We Use Your Information
We use the information we collect to:
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Respond to enquiries and process bookings
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Provide customer service and manage relationships
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Improve our website and services
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Send occasional marketing emails (with your consent)
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
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Consent – for email marketing or where you have explicitly opted in
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Contract – when processing bookings or enquiries
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Legitimate interest – to operate and improve our services and website
5. How We Share Your Data
We will never sell your personal data. We may share it with:
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Service providers (e.g. website hosts, email marketing platforms)
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Event partners, only where required for delivering your booking
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Legal or regulatory bodies, if required by law
All third parties are required to respect the security of your data and comply with data protection laws.
6. Cookies
Our website uses cookies to enhance your browsing experience and collect anonymised analytics. You can control or disable cookies through your browser settings.
7. How We Store Your Data
We take appropriate security measures to protect your information. Personal data is stored on secure servers, and access is restricted to authorised personnel only.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
8. Your Rights
Under data protection law, you have rights including:
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Access to the data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (in certain circumstances)
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Withdraw consent (where applicable)
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Object to or restrict processing
To exercise any of your rights, contact us at info@customhousebelfast.com.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: info@customhousebelfast.com
Phone: 028 9621 2500
Address: Custom House, 1 Custom House Square, Belfast, BT1 3ET